- Centralise and manage all your equipment at home : heating, alarm system, garage doors and gates, blinds, lights
- Video confirmation for surveillance (SMS alerts, visuel intruder, alerts…)
- System always available in the case of a power cut thanks to GSM
- Video confirmation in the event of an intrusion
- Request to view the home remotely
- Voice or SMS alerts in the event of an intrusion or fire hazard.
- SMS notification when the system is activated/deactivated (optional)
- Configuration of 6 phone numbers
- Audio confirmation and intercom function
- Control and viewing of the alarm status
- From the TYDOM application for smartphones or tablets: -
- Equipment control and programming: heating, lights, shutters, control systems and scenarios
- View up to 8 TYCAM indoor and outdoor cameras
- Detailed display of readings (electricity, water, gas) with a product in the RT2012 range
- Report on controls (e.g. indoor temperature, lighting)
- Control of up to 10 sites (flats, holiday homes, shops, etc. ) fitted with TYDOM 1.0 and TYDOM 2.0
- Customisable with the icon library and indoor photos
- In case of a power outage: list of detected alarms sent via SMS
- In case of an Internet connection failure: list of detected alarms sent via SMS and alarm controlled by GSM transmission (with the voice synthesis menu)
|POWER SUPPLY TYPE||Batteries, Sector|
|POWER SUPPLY||230 V|
|BATTERIES SUPPLIED||1 Lithium LSH20|
|BATTERY LIFE||10 years|
|WIRELESS RANGE||Until 300 metres in open area|
|DIMENSIONS||H 165 x L 205 x P 45 mm|
ThinkBig Smart Home ("we" and "us") is the operator of (https://www.thinkbigsmarthome.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
ThinkBig Smart Home will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the original method of payment. We will notify you once this has been completed through email.
(ThinkBig Smart Home) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
ThinkBig Smart Home will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pay for the return shipping, however we will cover the cost of postage back to the customer. Upon return receipt of items for warranty claim, you can expect ThinkBig Smart Home to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
If the warranty claim is submitted after 30 days, the manufacturer must be contacted first to determine if the item is faulty and then contact us so that we can advise on next actions.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
ThinkBig Smart Home will ship to P.O. box addresses using postal services only.
We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
Please contact us directly before placing the order to confirm if delivery is possible.
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and ThinkBig Smart Home encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to ThinkBig Smart Home at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please submit an enquiry at firstname.lastname@example.org