When will my package arrive?

Orders placed before 2:00pm (GMT) will ship the same business day. Your package will arrive within 1 to 5 days for regular, in-stock items shipping to the UK. For information on other shipping details please contact us on info@thinkbigsmarthome.co.uk

What are your hours and contact information?

The quickest way to get help is to visit our 24/7 Online Help Desk. Phone help is available Mon-Fri 9:00am-5:00pm on +44 (0) 1455445255

What is your return policy?

If for any reason you are not satisfied with your purchase, simply return it within 14 days of receiving the ite, and we'll replace it or refund the cost of the item (excluding shipping fees). After 14 days the product falls under the manufacturer warranty and therefore product replacements must be resolved through the manufacturer. Please visit our Return Policy page for more information or to request an RMA email us on info@thinkbigsmarthome.co.uk

When will I receive credit for my return?

Any outstanding credit for a return will be processed within 5 days of receipt at our warehouse. You will receive an email through our RMA system once the item(s) have been received. Credit card refunds can take up to two (2) credit card billing cycles to appear on your statement.

I returned my purchase, how will I know you received it?

Once your return has been received in our warehouse, you will receive (2) automated emails, one confirming receipt of your package and one confirming your credit. We suggest waiting 5 business days before you contact us about a return. Credits can take up to (2) credit card billing cycles to appear on your statement. Read our entire return policy here.

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